Contact

FAQs

These might have the answer to your question; if not, please feel free to send me an email using the form on the right!

Simply proceed to the checkout screen with 4 Embroidery designs in your cart and one will automatically be made free!

All of the designs on the website are “Made to Order.”

This means that when you place the order, the designs are processed individually and delivered to you via email. I run a close-knit and reliable team of experts to ensure that you receive a high quality result in the quickest timeframe possible.

Turnaround times for orders are a maximum of 24 hours, however we’ve averaged a track record of merely 4~5 hours for all orders we’ve processed till date.

All Embroidery designs are provided in 3 sizes and 8 formats.

3 sizes: 4x4in hoops, 5x7in hoops, 6x10in hoops *

8 formats: PES, ART, DST, CND, EXP, JEF, HUS, and XXX.

* since designs are Made to Order, their exact sizes are included in the production PDF included with every purchase. Prior to purchase I can only confirm that each design will be sized to fit the aforementioned hoops.

No.

I only deal with digital files for use with computerized Embroidery machines. We do not provide any physical shipments, and your purchase will only include a set of digital files professionally digitized and delivered to you through email.

Owing to the nature of these files, I do not freely offer refunds; in case you face problems with your purchase that I cannot help you solve, I will provide you with a refund at my own reasonable discretion.

I understand that as a customer you’d feel more comfortable if you could sample/test out my service beforehand. Therefore, I have a free design available for just this purpose. You can download this file, no strings attached, and use it as a demo. This file is provided in exactly the same format as your final purchase (3 sizes & 8 formats).

You can download the sample here: Free Sample

Depending upon the relevant laws in your country, you might face some restrictions with what you can use these designs for. However, using them personally as embroidered gifts and the like is the recommended way to go.

You are not permitted to re-sell the files you purchase from me directly.

Email

If you haven’t been able to find an answer in the FAQs listed on the left, please feel free to send me an email with your question.