Contact

FAQs

These might have the answer to your question; if not, please feel free to reach out to me using the contact form!

This discount is always running and is applied automatically! Simply proceed to checkout with $45+ worth of designs in your cart and you’ll automatically receive $10 off on your purchase.

All designs on the website can be purchased in 4 sizes. During your purchase, you have the option to select the size that suits you best!

The 4 options are: 4in, 5in, 6in, and Full Bundle.

Every purchase includes the industry-standard 8 formats: PES, ART, DST, CND, EXP, JEF, HUS, and XXX.

All Embroidery designs come with 8 industry-standard formats: PES, ART, DST, CND, EXP, JEF, HUS, and XXX.

No.

I only deal with digital files for use with computerized Embroidery machines. We do not provide any physical shipments, and your purchase will only include a set of digital files professionally digitized and delivered to you through email.

As much as I’d like to, I cannot provide a “no questions asked” refund policy due to the nature of these files. However, if you face issues that I can’t resolve with your purchase – I’ll refund your payment. You can view the Refund Policy in more detail here.

Depending upon the relevant laws in your country, you might face some restrictions with what you can use these designs for. However, using them personally as embroidered gifts and the like is the recommended way to go.

You are not permitted to re-sell the files you purchase from me directly.

We process payments using industry-leading, reputable payment providers: Stripe and Razorpay.

Simply choose your preferred option on the checkout screen; your details are NEVER saved and only processed through a secure SSL-encrypted connection to ensure your safety.

You can find more information about these payment processors here:

Stripe: https://stripe.com/
Razorpay: https://razorpay.com/

Email

If you haven’t been able to find an answer in the FAQs, please write to me using this form.

Email: nick@embroiderystockdesigns.com

MORE INFORMATION

Contact Phone: We do not have a support helpline; please email us and we’ll get back to you within a few hours.

Address: Pune,
Maharashtra – 411045
India.